With more than 75 years working in the health area, we supply medical supplies and equipment quality, distinguishing ourselves by the warmth and professionalism of our staff, for the constant development of customer service looking for new and superior technologies and continuously improving our processes for the success of our company.
Our Mission
Our Vision
To be an essential contribution to people’s health, being a leader in the medical supplies market, recognized for providing excellent attention and service to our customers, committed to the care of the environment.
Values
New and superior technologies.
RESPECT:
We value people and institutions.
EFFECTIVENESS:
We make things happen.
TRUST:
We generate security to our clients and collaborators with closeness and familiarity.
INTEGRITY:
We do the right thing.
At LBF we are aware that the permanent exploitation of resources and emissions of greenhouse gases are damaging the environment at an accelerated rate. We also know that the healthcare industry does not help to reduce the damage caused by the types of materials used in its inputs, and therefore has a very negative impact on the planet. LBF is part of that damage, so we want to assume our responsibility to lower our carbon footprint, maintaining a bio-safe offer of all our products, thinking first of our mission to provide quality products and equipment for the well-being of patients and health professionals.
Therefore, LBF is on the road to environmental responsibility with small and significant sustainable practices:
Through the Reforestemos Foundation, which manages public and private support to recover Chile’s native forests, we have contributed, with the planting of 214 trees in 2022 and the ambition to consistently increase this number year by year.
LBF renewed its packaging to an ecological and biodegradable solution with new compostable bags, made from corn.
100% reusable and resistant bags are implemented, where the TNT material ensures a use up to 200 times and at the end of their useful life, they can be recycled, giving rise to new products.
Internal recycling actions.
In relation to our offer, we have a line of biodegradable products (Vernacare) and we continue to look for more options on an ongoing basis.
We are actively pursuing environmental initiatives to continue to reduce our negative impact on the planet.
Comercial LBF is in compliance with Law REP N°20920 of the Extended Producer Responsibility, which obliges producers of priority products to take charge of the management of the disposal of the containers and packaging they put on the market, so it is associated with a collective management system that will manage this waste so that the impact on the environment is less, through collection and recycling systems.
Environmental responsibility starts with all of us and the habits we adopt on a daily basis.
LBF markets medical supplies for public and private health institutions, with a high commitment to the quality of the services it offers, to promote the satisfaction of its customers and stakeholders, through the constant review of its processes and the search for improvement opportunities.
The organization has implemented a Quality Management System based on ISO 9001:2015 and Technical Standard 147: Good Storage and Distribution Practices, therefore, it is committed to maintaining the requirements of the same, self-imposed and any other applicable legal and regulatory requirements, relying on:
- Efficient operating systems to ensure the traceability of our products.
- An infrastructure that allows you to develop your processes in a safe environment.
- A work environment that favors the well-being of its employees, and ongoing training to enhance their knowledge and skills.
- LBF accepts for return any new product, affected by a sales or shipping problem.
- All product returns will be channeled through our Customer Service, which is located at Av. La Oración 1299, Pudahuel, Santiago. The opening hours are Monday to Friday from 08:00 to 17:00 hours, contact telephone 226742200, email
devoluciones@lbf.cl
. - In order to make effective the returns on the products that LBF commercializes, it must include the following:
- Request for Exchange/Return.
- TNT Withdrawal Request (in case of Regions).
- Product and packaging unit in good condition.
- LBF will not receive and will not manage returned products that are not accompanied by the correct documentation and the conditions established in the previous point.
- In the case of the Metropolitan Region, the maximum period in which returns will be accepted is 30 days from the date of receipt of the product by the customer.
- In the case of the Metropolitan Region, the maximum period in which returns will be accepted is 30 days from the date of receipt of the product by the customer.
- In the case of Returns, the maximum period in which returns will be accepted is 45 days from the date of receipt of the product by the customer.
- All returned products will be checked by LBF’s Returns Manager to verify their condition.
- Internally, we will check that the lot and expiration date of the products identified in the Redemption/Return Request match the invoice.
- If the return is refused, shipping costs will be the responsibility of the customer.
- Once the returned products have been received at LBF’s premises, there will be a maximum period of 10 working days to inform the customer, via e-mail, of the resolution of the return. In case of rejection, the cause of the rejection and the indications for returning the products will be informed.
The following cases are grounds for rejection of the return:
- Product returns after the deadline specified in the Return Policy.
- Product returns without a Return/Exchange Request.
- Returns of products with physical damage, bumps, stains, in all or part of the components, scratched boxes, that is to say, products that have some alteration in their packaging or in themselves.
- Returns of defective products due to fortuitous causes or force majeure, such as: earthquakes, fires, floods, etc.
- LBF covers under warranty any product or component with manufacturing and/or assembly defects.
- All product warranties will be channeled through our Customer Service Department, which is located at Av. La Oración 1299, Pudahuel, Santiago. The opening hours are Monday to Friday from 08:00 to 17:00 hours, contact telephone 226742200, e-mail devoluciones@lbf.cl.
- In order to make effective the warranty of our products, it must include the following:
- Request for Exchange/Return.
- TNT Withdrawal Request (in case of Regions).
- Evidence of failure (photo or compromised product).
- LBF will not receive and will not manage products under warranty that are not accompanied by the correct documentation established in the previous point.
- All products under warranty will be reviewed by LBF’s Technical Director.
- If the return is refused due to warranty, shipping costs will be the responsibility of the customer.
- Once the products have been received at LBF, there will be a maximum period of 7 working days to inform the customer, via e-mail, of the resolution of the warranty return. In case of rejection, the cause of the rejection and the indications for returning the products will be informed.
- The warranty is covered by:
- Change of the same product.
- Exchange for an alternative product, authorized by the customer.
- Issuance of credit note, in case there is no stock of the same product.
The following cases will not be covered by warranty:
- Product returns without a Return/Exchange Request.
- Returns of defective products due to fortuitous causes or force majeure, such as: earthquakes, fires, floods, etc.
- Returns of products with faults attributable to misuse by the customer.
- Returns of products that have been affected at the customer’s facilities for not maintaining their storage conditions.
CUSTOMERS
+200
OUR PRODUCTS ARE SOURCED FROM
15
COUNTRIES AROUND THE WORLD
YEARS IN ACTIVITY
75
